Privacy Policy

Who we are

Holiday Let Swap is a UK-based community platform connecting holiday homeowners who wish to swap their properties with one another. We are the data controller for the personal information you provide to us. If you have any questions about this policy, please contact us at [email protected].

What information we collect

When you submit a listing or contact us through our website, we may collect the following personal information:

• Your name and email address
• Your property address (full address kept private; only town/village, county and first part of postcode are shared in the Community Listing)
• Your property details (number of bedrooms, bathrooms, sleeps, extras)
• Your availability and booking website URL
• Any other information you choose to provide in free-text fields

How we use your information

We use the information you provide to:

• Create and manage your listing in the Holiday Let Swap Community Listing
• Send you a mock-up of your listing for approval
• Provide you with membership information and costings
• Email the Community Listing to all community members
• Respond to your enquiries and provide customer support
• Send you relevant community news and updates (you may opt out at any time)

How we share your information

By submitting your listing and consenting to publication, your property details (accommodation name, town/village, county, first part of postcode, property specifications and extras) will be included in the Holiday Let Swap Community Listing, which is emailed to all community members. Your full address and personal contact details are never shared publicly. We do not sell your personal data to third parties.

How long we keep your information

We retain your personal information for as long as you remain a member of Holiday Let Swap, or as long as is necessary to fulfil the purposes outlined in this policy. If you wish to have your information removed, please contact us at [email protected] and we will action your request promptly.

Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict how we process your information
• Withdraw your consent to publication at any time

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. By continuing to use our website, you consent to our use of essential cookies.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.